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Who should investigate a grievance?

Who should investigate a grievance?

This should be someone who is independent to the issues. Ideally it should be the direct line manager of the complainant. If the grievance is about that line manager then it should be their line manager or someone more senior.

If you have a small business where there is no one truly independent then you could consider asking an external person from specialist investigation company or with an HR background to undertake the investigation.