It is not a mandatory requirement for employers to have a grievance policy in place, but it can be extremely helpful when dealing with such matters as it sets out what is expected of the employee and employer in these situations. It is crucial that all grievance policies incorporate the provisions of the ACAS Code of Practice on Disciplinary and Grievance Procedures as a minimum:
https://www.acas.org.uk/acas-code-of-practice-for-disciplinary-and-grievance-procedures/html
For a compliant policy please see:
G9: Grievance Policy and Procedure
Associated resource
G9 – Grievance Policy and Procedure
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